YVS Counselling Centre
91151-16676 contact@yvscounselling.com
Hoshiarpur, Punjab Mon-Sat: 10:00AM – 07:00PM

Refund & Cancellation Policy

YVS COUNSELLING CENTRE.COM | Hoshiarpur, Punjab

Last Updated: December 3, 2025

1. No Refund Policy

All payments made to YVS COUNSELLING CENTRE.COM for counselling sessions, consultations, or related services are strictly non-refundable once the payment has been successfully processed through our payment gateway (PhonePe or other partners).

By completing the payment, you confirm that you genuinely wish to avail the counselling service and agree that no refunds will be issued for cancellations, no-shows, or change of mind, except under limited conditions stated in this policy.

2. Session Rescheduling

We understand that schedules can change. You may request rescheduling of a confirmed session by providing at least 24 hours prior notice, subject to counsellor availability.

Rescheduling does not involve any additional charge for the first change of appointment. However, the fee already paid will not be refunded in any case and is only adjusted towards a future session.

3. Cancellations and No-Shows

  • If you cancel less than 24 hours before the scheduled session, the full fee will be charged and no refund will be issued.
  • If you do not attend the session (no-show), the session will be treated as availed and no refund or reschedule will be provided.
  • Frequent cancellations or no-shows may lead to suspension of future booking privileges.

4. Technical Issues and Payment Failures

In case of technical failure where the amount is debited from your account but the booking is not confirmed, the payment gateway or bank usually reverses the transaction automatically within their standard timelines.

If the amount is not refunded automatically, you may contact us with transaction details. After verification with the payment gateway, eligible refunds (for failed transactions only) will be processed to the original mode of payment within 5–10 working days, subject to confirmation from the payment partner.

5. Counsellor Unavailability

If a session is cancelled by the counsellor or YVS COUNSELLING CENTRE.COM due to unforeseen circumstances, you will be offered:

  • A rescheduled appointment at a mutually convenient time, or
  • A credit for a future session of equivalent value.

Cash refunds are generally not issued even in these cases, except where specifically required by applicable consumer protection laws.

6. Compliance with Consumer Protection Laws

This Refund & Cancellation Policy is designed in alignment with the Consumer Protection Act and relevant e-commerce guidelines in India. While our default rule is a strict no-refund policy for availed or confirmed sessions, genuine disputes will be reviewed on a case-by-case basis.

Any exceptions or goodwill refunds, if granted, will be at the sole discretion of YVS COUNSELLING CENTRE.COM and do not create a precedent for future cases.

7. How to Contact Us for Refund/Issues

For any concerns related to payments, cancellations, or technical issues, please contact us with your transaction details and registered mobile number:

We aim to respond to refund or payment-related queries within 3–5 working days.